Last winter I chose to take the Norwich Bulletin up on their offer for a low cost year of unlimited digital access and a regular delivery of the Sunday paper. My wife loves the Sunday paper and especially enjoys clipping coupons and planning our weekly grocery shopping based on who has what and for how much. The value was very good at $20 for a year of Sunday papers and 24/7 access to the e paper. Or so I thought.
I had previously subscribed to the paper with daily delivery, but finally canceled when I often would not get the paper as agreed to. I would get a story about late trucks or an empty promise that someone would bring me a paper (which has never once come to fruition). Such problems have started happening again. There has been more than one occasion in recent times where the front porch held no Sunday paper for us and all a phone call did was waste my time with more stories of late trucks and promises for a delivery that never [not once] happened. For the record, we did find a note in the last paper we received that offered no apology, but did provide the carrier’s name and address so we could send him tips directly and bypass the Hartford Courant — which is now supposedly in charge of delivery services and will keep some or all of his gratuity.
I don’t understand how newspapers — which are at best struggling to be relevant in the information age we live in, can afford to lose customers over poor service? I know that when our subscription ends, I will not be renewing it. I can’t rely on it being delivered. Even at the full price, I would be getting it — if I could count on it. In fact, if these issues had not been so numerous over the past few years, I would still get it delivered 7 days a week. It is a shame such a basic service can’t be fulfilled as advertised. At least that is my personal history with it.